Food, Lifestyle

Living with the Humblebrag

When I was around 18 years old, social media was really starting to take off with the emergence of Facebook and Twitter (RIP MySpace). It was also around this time that the first iPhone was released. I feel guilty saying it now (Apple, I love you!), but for the first couple of years I didn’t […]

Read more
Lifestyle

Room Service: Where’s it Going?

As guests look for more personal and authentic experiences, what’s the future for room service as we know it? It isn’t exactly breaking news that the traditional model of room service is changing. It was in 2013 that Hilton New York Midtown decided to drop its traditional room service model for a ‘market’-style lobby offer. […]

Read more
Lifestyle

Creating Guest Stories Through Spaces

Storytelling is an important aspect of guest experience that many hotels overlook. Guests want to tell stories, and they need to experience things in order to do that. Its about creating emotional stories that stay with the guest – so much so that they tell everyone their friends family colleagues and they return back time […]

Read more